Buyer FAQ

Buyer questions, answered.

The questions OEM/ODM buyers ask first — MOQ, samples, customization, certification, lead times and shipping terms for kids' electronics.

ISO 9001 factoryEvery unit tested twiceCompliance packs in-houseBuilding since 2005

MOQ, samples, OEM scope, lead time & certification

What is your MOQ?

MOQs are friendly to first orders and vary by product line — typically from a few hundred units. Tell us your target quantity in the inquiry form and we'll confirm options within one business day.

Can I get samples before ordering?

Yes. We offer pre-production samples for evaluation, and sample fees can be credited against your first bulk order. Sample lead time is usually 5–10 working days.

Do you support OEM / ODM?

Fully. Custom logo, colors, packaging, firmware defaults, multilingual app UI and even custom AI content libraries — private-label ready from the first production run.

What certifications do your products have?

Our factory is ISO 9001 certified, and our products are built to comply with CPC, FCC and ASTM F963 for the US, and CE, EN71 and RoHS for the EU. Full test reports are available on request with your quotation.

What is the production lead time?

Typical lead time is 25–40 days after sample approval and deposit, depending on order quantity and the level of customization.

Which shipping terms do you support?

EXW, FOB and DAP. We can ship under your freight forwarder or arrange delivery to your warehouse or Amazon FBA centers.

Have you worked with major brands?

Yes. Our OEM/ODM programs have served leading international brands and retailers — including myFirst, Walmart, Toys “R” Us, Takara Tomy (Japan's largest toy company) and JUMBO (Greece) — covering product design, mold development, manufacturing and one-stop supply-chain management.

Can you localize products to our market's language?

Yes — device UI, voice prompts, packaging and manuals are localized as standard OEM/ODM scope; the early-learning card lines currently ship in Spanish, Arabic and Russian editions.

Something we didn't cover?

Ask directly — email [email protected] or message +86 188 7590 9678 on WhatsApp. Replies within one business day.

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